Albion Nordic AB, we want you as a customer to be confident in providing your data to us. Our data policy describes how we collect, use, store and share personal information. The policy is only a supplement to our Terms and Conditions and Third- Party Agreement List. The data policy applies from 25 May 2018, when the General Data Protection Ordinance (GDPR) enters into force. By contacting us as a customer, using our website and / or making a purchase, you accept our data policy and our processing of your data. You also agree that we use different communication paths such as e-mail or phone to provide information to you. It is important that you read and understand our data policy before contacting us or making a purchase. In order to offer you our services, we need to process your data as shown below. We do this with the utmost account of your integrity.
What information is collected?
Only the information that is necessary for Albion Nordic AB to process an order or to come into contact with a potential customer. The customer submits the information, either through a purchase in our e-commerce’s e-klok.se or albionnordic.com or via e-mail, phone or chat. Alternatively, they will be generated when you use our services, such as IP addresses or user logins.
The following personal data are deemed necessary for processing in connection with a purchase or other contact with a potential customer
- Name (for identification)
- Social Security Number (when purchased with invoice and / or on application for ROT tax deduction)
- Address (for contact)
- Phone number (for contact)
- E-mail address (for contact)
- Cadastral (on application for ROT tax deduction)
The following data may be collected during visits to our websites, using our app, and in chat with our customer service
- IP Address (Logging, Statistics)
- Gender (Logging, Statistics)
- Age (Logging, Statistics)
- Geographical location (logging, statistics)
Data from Zendesk Chat will be stored for 30 days. Here you can read more about Zendesk’s EU Data Protection.
How we use information?
All data is used to deliver our products and services as well as for administration. The information is required for invoice, customer service, financial administration or identification.
We also use this to communicate with you about important events or information about your purchased product, as well as newsletters and general e-mail communications. Our legitimate interests for this treatment are to promote our existing or new products and services.
We may use your information for automated decision making and profiling if you have submitted your explicit consent.
Some third party services such as installation assignments and invoice require us to share information with the supplier in order to deliver the service.
Who can take part of your data?
Your data may be disclosed to other actors who process the information on our behalf, so-called personal data assistants. Personal data will not be disclosed to an external party not specified without your consent as a customer. Exceptions will be made if a customer has violated our terms of agreement, whether there is legal action or if an authority requests this in support of Swedish legislation. Examples of such authorities are Tax Agency’s, Swedish Police Authority, Enforcement Authority and regulators in concerned countries.
In our Third- Party Agreement List, there is a complete list of those companies that may take part of your data. The suppliers / partners are for example in installation and service, financial services and shipping companies.
Contact us if you want the Third- Party Agreement List.
Where do we process your data?
We and our partners carry out processing of your data as a rule within the EU / EEA.
How we protect your data?
We take appropriate technical and organizational security measures, compliant with industry standard, to ensure that all data we treat is protected from unauthorized access.
As a registered person and customer, you have special rights regarding the data we have about you. You are entitled to access information about the personal data we process about you, correction of personal data, restriction, deletion, and data porting or right to object to our processing of your personal data.
A prerequisite for us to be able to perform the above is that we receive adequate documentation for identification from you as registered. Your request to exercise your rights above is assessed on a case-by-case basis, based on prevailing circumstances. We may also have to keep your data if it is necessary to fulfill legal obligations, for example, for accounting purposes.
Cookies on our web sites
Save your data
We will save your data as long as it is necessary to fulfill our commitments as a supplier, which depends on the potential life of the purchased product, but the data will be deleted no later than 20 years after the date of purchase, and as long as required by statutory storage times.
Change in our data policy
The content of this data policy may change over time. We will always keep our customers’ integrity high and comply with all data protection laws within the EU and Sweden. If we carry out major changes, these will be communicated via e-mail. If you want to stay updated on a regular basis, we recommend that you review this policy on a regular basis.
Contact us and DPA
If you have any questions or concerns regarding our data policy, please contact our customer service via e-mail, chat or phone. Contact information is available on our website. If you wish to make a complaint regarding our processing of your data, you are entitled to do so to the. Contact information can be found on datainspektionen.se.
Automatic data collection
A cookie is a small file that websites you visit send to your browser. Cookies are used partly for website features but it also allows us to see how the site is used. A cookie can not access, read or change data on your device.
Some browsers are set to accept cookies automatically. It is possible to block them either all or only from certain specific websites.
Google Analytics: Gives us the ability to see how many visitors and how visitors use our website. The information provided can not be traced back to individuals. With Google Analytics, we can see what’s popular on albionnordic.com and customize our pages for best information to you as a consumer.
Here you will find information about cookies that Google use.
Information about how Google Analytics uses collected data.
By installing Google Analytics Opt-out Browser Add-on in your browser, you can prevent your data is being used by Google Analytics.
Facebook pixel: When you visit our website and conduct a purchase, the Facebook pixel is activated. This makes it possible to see how the homepage is used, the interesting pages, time spent on the homepage and conversions made. This information may create a customized target group for advertising on Facebook, a so-called lookalike group. This is called Conversion Rate Optimization (CRO).